photo: Pixabay


Feed­back is crit­i­cal to the suc­cess of every in­di­vid­ual, team, and com­pany. Feed­back is an at­tempt to stay in touch with re­al­ity, to de­velop a com­mon un­der­stand­ing of that re­al­ity. We give and re­ceive feed­back in formal com­pany-in­ter­nal per­for­mance re­views.

But far more im­por­tant are the every­day in­ter­ac­tions be­tween col­leagues, with sup­pli­ers and cus­tomers. Feed­back, when it works, gives us a com­mon un­der­stand­ing of “where we stand”, of “what the score is”, of what is going well and not so well.

Ger­man feed­back and Amer­i­can feed­back are not the same, however. If the two cultures don’t un­der­stand the dif­fer­ences, they can­not pos­si­bly win the game. Any game.

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