Conflict is normal, common-place, unavoidable. And healthy. Germans and Americans are two capable, proud, and strong-willed peoples. When they collaborate, they disagree over both big and small things.
Critical is that they resolve their disagreements. And in a way which helps them to move forward. Effective conflict resolution is transparent, fair and just.
Both societies are – for the most part – transparent, fair and just. But their approaches to resolving conflict are not the same. The danger is that the one culture’s approach can seem to the other culture as neither transparent, nor fair, nor just.
And no organization can succeed – no collaboration can work – if conflicts go unresolved or when one side feels that they have been treated unjustly.