Up Over Down – The Cost

The Cost of Cultural Misunderstanding Up, over and down is about just one fundamental difference in how conflict is resolved in the American and in the German business contexts. Stated simply: Americans escalate conflict rather quickly. The next management level gets directly involved. In Germany it is the opposite. If you work in the USA-Germany […]

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Up Over Down – Scenario 1

Scenario 1 – Up Over Down works American business context. Joe in manufacturing is in conflict with Judy in supply management. Perhaps they made an attempt to resolve their differences. Perhaps not. Either way, the conflict for Joe is serious. He’s way behind schedule. Joe could go directly to Judy’s boss, Rich. They’ve always worked […]

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